Refund, Cancellation & Attendance Policy

The Discovery Consultation is complimentary and no payment is required to book it.

Booking a consultation does not guarantee acceptance into any CKR Entertainment membership or artist management service.

Clients may cancel or reschedule their consultation at any time through the booking link sent to them.

As the consultation is complimentary, no refund applies. We ask for at least 24 hours' notice where possible so the appointment can be offered to someone else.

A 15-minute grace period is provided for all consultations.

If you have not joined your consultation within 15 minutes of the scheduled start time and have not contacted CKRICH Entertainment, your appointment will be classed as a No Show.

No-show consultations are not automatically rescheduled. CKR Entertainment may, at its discretion, invite the client to book a new appointment.

One-off sessions, including Personal Styling, Personal Styling & Sourcing, Vocal Development and Vocal Development 4 Sessions, must be paid in full at the time of booking.

Payment secures the session and is not a booking fee or deposit for any other service.

One-off sessions are standalone bookings and are not included in any membership plan.

Clients may cancel a one-off session and receive a full refund if they provide at least 48 hours' notice before the scheduled session.

Cancellations made less than 48 hours before the session are non-refundable.

Cancellations must be made in writing by emailing legal@ckrmanagement.co.uk.

A 15-minute grace period is provided for all one-off sessions.

If you have not joined your session within 15 minutes of the scheduled start time and have not contacted CKRICH Entertainment, your session will be classed as a No Show.

No-show one-off sessions are non-refundable and will not be rescheduled.

If you need to reschedule in advance, please provide at least 48 hours' notice. Rescheduling is subject to availability and CKR Entertainment's discretion.

Memberships operate on a monthly rolling basis.

There is no fixed-term contract, and members may cancel their membership at any time before their next billing date.

Membership benefits remain active until the end of the current paid billing period.

Refund requests are considered on a case-by-case basis.

If no membership services have been used, CKRICH Entertainment may, at its sole discretion, offer a partial refund.

Where membership services, sessions, resources or membership benefits have already been used, refunds will generally not be issued.

A 15-minute grace period is provided for all membership sessions.

If a member has not joined their scheduled session within 15 minutes of the start time and has not contacted CKRICH Entertainment, the session will be recorded as a No Show.

Unlike consultation appointments, membership no-shows do not result in the loss of the session.

Members may reschedule the missed session within the same membership month, subject to availability.

Sessions cannot be carried forward into a future membership period unless otherwise agreed in writing by CKRICH Entertainment.

Members who wish to reschedule a session in advance should provide at least 24 hours' notice wherever possible.

To ensure fair access to appointments, repeated no-shows or excessive rescheduling may result in future rescheduling requests being declined at CKRICH Entertainment's discretion. Where appropriate, CKR Entertainment will work with the member to find a suitable solution.

Clients are responsible for ensuring they have:

• A stable internet connection
• A suitable device for virtual meetings
• A quiet environment suitable for the session

If technical issues occur on the client's side, CKRICH Entertainment will make reasonable efforts to continue or rearrange the session where appropriate.

Persistent technical difficulties caused by the client may affect the duration of the session or require rescheduling, subject to availability.

If CKRICH Entertainment needs to reschedule a consultation or membership session due to unforeseen circumstances, an alternative appointment will be offered at the earliest mutually convenient time at no additional cost.

CKRICH Entertainment reserves the right to refuse refunds, cancel services or terminate memberships where a client:

• Breaches these policies
• Provides false or misleading information
• Behaves in an abusive, threatening or discriminatory manner
• Harasses members of the CKRICH Entertainment team
• Prevents the safe and professional delivery of services

Any such decision will be made at CKRICH Entertainment's reasonable discretion.

If you have any questions regarding this policy, please contact:

Email: legal@ckrmanagement.co.uk